Client Care
Client Care
Éditions Nelïa is a curation house, not a shop. We discover considered pieces from the labels and retailers we admire and point you straight to them. You buy from those partners on their own sites — so payment, delivery and returns rest with them.
01
How it works
Browse our edits and follow any piece through to the retailer that sells it. Your order, checkout and account live entirely with that retailer — we simply make the introduction.
02
Orders, shipping & returns
Because your purchase is made on a partner's site, everything after it — payment, delivery, sizing, exchanges and returns — is handled by that retailer under their own terms. Their customer-care team is best placed to help, and you'll find their details in the confirmation they send you.
03
Affiliate partnerships
Some of our links are affiliate links. If you buy through them, we may earn a small commission — at no additional cost to you. It never changes the price you pay, and we only point to pieces we would choose ourselves. For how we handle your data and use our site, see our Privacy Policy and Terms & Conditions.
Reach us
We are here to help
Questions about a recommendation, a link, or a partnership? Write to us and we will respond within one business day.